iScape WA is a business name of iScape Group Pty Ltd (ABN 43 688 255 825), referred to as "we", "us" or "our". This policy explains how we handle personal information when you contact us, use our services, work with us as a contractor, or use our client portal.
We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. What we collect
- Enquiries and quotes: your name, company, role, email, phone number, the suburbs and details of your sites, the services you need, and anything else you tell us.
- Clients and site contacts: names and contact details of the people we deal with, site access instructions, and billing details.
- Work records: photos taken at your sites (which may include location and time data), visit checklists, defect reports and sign-offs. We ask our crews not to photograph people, but someone may occasionally appear in the background.
- Contractors and workers: names, contact details, ABN, licences, insurance certificates, induction and compliance records, and where required, Working With Children Check details.
- Client portal users: your name, email, login details and a record of what you view or approve.
- Website: we use cookies needed to run the site and protect our forms. We also use a first-party cookie that records which ad or campaign brought you to us when you send an enquiry. It's kept for up to 90 days and isn't set if your browser sends a "Do Not Track" or Global Privacy Control signal. We don't use analytics or advertising cookies. Our form's spam check (Cloudflare Turnstile) and our web fonts (Google Fonts) are provided by third parties, who receive your IP address when the page loads.
We don't ask for sensitive information (such as health information) except where a law or a client's site rules require it, and then only with your consent.
2. How we collect it
Mostly directly from you: through our website form, by phone, by email, at site meetings, and through our job management system. Sometimes it comes from your organisation (for example, your facilities team giving us a site contact) or from public sources such as the ABN register.
3. Why we use it
- to respond to enquiries, prepare quotes and deliver the services you engage us for
- to schedule and record work, and give you reports, photos and invoices
- to check that contractors are licensed, insured and inducted before they work on a site
- to manage accounts, payments and our legal and tax obligations
- to improve our services and keep our systems secure
We will only send you marketing emails if you have agreed to receive them, and you can unsubscribe at any time.
4. Who we share it with
Only as needed to do the work or meet our obligations:
- contractors and crews who carry out work at your sites, limited to what they need for the job (for example, the site contact and access details)
- the software we use to run the business, including our job management system (ScapeOne), email, accounting and payment providers
- our professional advisers, insurers, and government bodies where the law requires it
We don't sell personal information.
Overseas: our job management system stores data in Australia (Sydney). Some email, security and other software providers may process data overseas, including in the United States.
5. Keeping it secure
We store information in access-controlled systems. Staff and contractors see only what they need for their role. We keep records for as long as we need them for the work, and for as long as the law requires (for example, 7 years for tax records). After that we delete or de-identify them.
If a data breach is likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner (OAIC) where the Notifiable Data Breaches scheme applies.
6. Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within 30 days. We may need to confirm your identity first.
7. Complaints
If you have a concern about how we handled your information, contact us first and we will try to resolve it within 30 days. If you're not satisfied, you can contact the OAIC at www.oaic.gov.au or on 1300 363 992.
8. Contact us
iScape WA (iScape Group Pty Ltd)
Email: operations@iscapegroup.com.au
Phone: +61 8 7947 8030
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on our website.
Last updated: 13 November 2026